Return policy

Trek Return Policy

At Trek Bicycle Corporation, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your product, our return policy is designed to make the process as easy as possible. Please review our return policy guidelines below.

General Return Guidelines

  1. Eligibility:

    • You may return most new, unused items within 30 days of delivery for a full refund or exchange. To be eligible, items must be in original condition, unopened, and in their original packaging.

  2. Non-Returnable Items:

    • Certain items cannot be returned, including:
      • Gift cards
      • Clearance items
      • Items that have been used or show signs of wear
      • Customized products made to your specifications

  3. Return Process:

    • To initiate a return, please contact our Customer Service team at [insert contact email] or call us at [insert phone number]. Provide your order number and reason for the return to receive a return authorization and further instructions.
    • Ensure that the return authorization is included in your return package to help us process your return efficiently.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped or defective product).
  • We recommend using a traceable shipping service or purchasing shipping insurance to ensure your returned item arrives safely. Trek is not responsible for items lost in transit.

Refunds

  • Once your return is received and inspected, we will notify you via email regarding the status of your refund.
  • If approved, your refund will be processed to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

  • If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. We recommend contacting customer service for assistance in ensuring the new item is in stock.

Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 7 days of delivery. We will provide a replacement or issue a refund for the defective product at no additional cost.

Special Considerations

  • Trek reserves the right to refuse returns if we believe that the policy is being abused. This includes, but is not limited to, excessive returns of used or damaged products.